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Answers To TheMost-Asked Questionsin San Francisco

What languages are spoken by hotel staff?

Our multilingual staff is fluent in 17 world languages, including German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch, Punjabi, Portuguese, Romanian, Russian, Tagalog, and Chinese.

Can I ship a package to the hotel in advance of my arrival?

Yes, there is a $10 per package handling fee for all items sent to the hotel on behalf of a guest. Our Concierge and Bell Service team will receive and deliver your packages to your room upon your arrival.

Can I park at the hotel?

Yes, the hotel offers overnight valet parking for $64 per night, excluding applicable taxes.

Does the hotel offer complimentary Wi-Fi?

Yes, we offer complimentary standard speed Wi-Fi. High-speed Wi-Fi is also available (fees may apply).

Does the hotel welcome pets?

Pets are welcomed at the Mark Hopkins. For the safety and comfort of our staff and guests, pets may not be left unattended in your room. Your pets are complimentary, fees would only apply if damage is incurred.

What is included in the Nob Hill Destination Fee?

Our daily Nob Hill Destination Fee includes a $15 daily Food & Beverage credit in Nob Hill Club restaurant, waived cover fee at Top of the Mark on Friday & Saturday ($10 value), lobby newspapers, lobby coffee and tea (4:30 am - 9:00 am Mon - Fri, 4.30 am - 10:00 am weekends), use of luxury Town Car for transportation within a one-mile radius (7:00 am - 9:00 am and 5:00 pm - 8:00 pm Mon - Fri, subject to availability), use of pool at our sister property, InterContinental San Francisco, 10% discount at LUCE, the Michelin Star restaurant at InterContinental San Francisco, 10% off on Blazing Saddles bike rentals, 10% off on Big Bus Open-Top tours, and $5 off on Blue and Gold Fleet Bay cruise.